Frequently Asked Questions

What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us at support@toolsmithltd.co.uk to start a return.

How long does delivery take? UK orders typically arrive within 2–5 business days. International orders vary by destination.

Do you offer free delivery? Yes — free delivery on all UK orders. Worldwide shipping also available.

What payment methods do you accept? All major credit and debit cards, PayPal, Apple Pay and Google Pay.

Are your tools suitable for professionals? Yes — all tools are professional grade, used by jewellers, surgeons, watchmakers, beauticians, veterinarians and craftspeople worldwide.

Do you ship internationally? Yes — we ship worldwide.

How do I track my order? You will receive a tracking number by email once your order is dispatched.

I received a faulty item — what do I do? Contact us at support@toolsmithltd.co.uk with your order number and a photo and we will arrange a replacement or full refund immediately.