Frequently Asked Questions

What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in original packaging. You also have a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013. Contact us at info@toolsmithltd.co.uk to start a return.

How long does delivery take? UK orders typically arrive within 2–3 working days. International orders vary by destination.

Do you offer free delivery? Yes — free delivery on all UK orders. Worldwide shipping also available.

What payment methods do you accept? All major credit and debit cards, PayPal, Apple Pay and Google Pay.

Are your tools suitable for professionals? Yes — all tools are professional grade, used by jewellers, surgeons, watchmakers, beauticians, veterinarians and craftspeople worldwide.

Do you ship internationally? Yes — we ship worldwide, and international orders are delivered duties-paid (DDP): all import duties and taxes are included at checkout, so there are no surprise fees on delivery. Bladed items (knives, axes and razors) are UK-delivery only.

Do you sell knives or razor blades to under-18s? No. UK law (Criminal Justice Act 1988, s.141A) prohibits selling bladed items to anyone under 18. Age verification is required at checkout and our couriers may require photo ID on delivery.

How do I track my order? You will receive a tracking number by email once your order is dispatched.

I received a faulty item — what do I do? Contact us at info@toolsmithltd.co.uk with your order number and a photo and we will arrange a replacement or full refund immediately.