Shipping Policy

Fast, free UK delivery on every order, with same-day dispatch for anything ordered before 2pm on a working day. Here's exactly how it works.

Delivery cost

Free UK delivery on every order, no minimum spend. International shipping is available worldwide — rates are calculated automatically at checkout, and we ship DDP (Delivered Duty Paid): any import duties and taxes are collected at checkout, so there is nothing extra to pay on delivery.

Dispatch times

Orders placed before 2pm on a working day (Mon–Fri) are dispatched the same day.
Orders placed after 2pm, at the weekend, or on UK bank holidays are dispatched the next working day.
We'll email a dispatch confirmation with a tracking number the moment your order leaves us.

UK delivery times

Most UK orders arrive within 2–3 working days of dispatch.
Highlands, islands, and Northern Ireland may take an extra 1–2 working days.
Express delivery (£6.99) is available at checkout.
We use Royal Mail and Evri as standard. Larger or heavier orders go via a tracked courier (DPD / Parcelforce).

International delivery

We ship to the US, Canada, Europe, Australia and many other countries, with shipping rates calculated by destination and weight at checkout. All international orders are sent DDP (Delivered Duty Paid) — applicable import duties and taxes are calculated and collected as part of your order at checkout, and every parcel travels on a tracked service with accurate customs declarations. That means no surprise fees at the door: the total you pay at checkout is the total you pay, full stop.

Tracking your order

Your dispatch email contains a tracking link. If you can't find it, check your spam folder or email us with your order number and we'll resend it.

Missing or delayed parcels

If your order hasn't arrived within 5 working days of dispatch (UK) or 10 working days (international), email us and we'll open an investigation with the carrier immediately. You're covered either way — we'll send a replacement or refund if a parcel is genuinely lost.

Wrong address entered?

Email us within 30 minutes of placing the order and we can usually redirect before dispatch. After dispatch we can't change the address, but most carriers allow the recipient to redirect via their tracking link.

Bulk and trade orders

Trade and bulk orders (colleges, practices, institutions) ship via tracked courier with pallet options for large volumes. Email info@toolsmithltd.co.uk or visit our Trade & Bulk Orders page for quotes.