Returns Policy

We want you happy with every order. If something isn't right, here's how we'll put it right — fast, and with no arguments.

30-day returns window

You have 30 days from the day your order arrives to return it for a full refund. Items must be unused and in original packaging.

How to return

Email info@toolsmithltd.co.uk with your order number.
We reply within one working day with return instructions and the return address.
Post the item back (you pay return postage unless the item is faulty, damaged or wrong).
We inspect and refund within 5 working days of receiving your return.

Damaged, faulty, or wrong item

If the item arrived damaged, faulty, or different from what you ordered, tell us within 14 days of delivery, with a photo. We'll arrange a replacement or full refund including your return postage — no cost to you.

Items we can't accept back

Items used, modified, or damaged after delivery
Sterilised or pre-opened instrument sets (hygiene reasons)
Items returned after 30 days where no fault is present (we may still offer a partial refund or store credit at our discretion)
Gift cards

Refund method

Refunds go back to the original payment method (card, PayPal, etc). Most appear in your account within 3–10 working days after we've processed the refund, depending on your bank.

Exchanges

We don't run formal exchanges — just return the unwanted item for a refund, and place a new order for the replacement. Same working day if you need it urgently; email us and we'll hold stock for you.

Warranty and your statutory rights

We don't offer a separate warranty. Your statutory rights under the Consumer Rights Act 2015 are not affected: goods must be of satisfactory quality, fit for purpose and as described. UK consumers have the legal right to a full refund for items found to be of unsatisfactory quality, not as described, or not fit for purpose.