Shipping policy

Last updated: July 2026

Thank you for shopping with Toolsmith Ltd. We are committed to delivering your precision hand tools safely and efficiently to customers worldwide. All international orders are shipped DDP (Delivered Duty Paid) — import duties and taxes are collected at checkout, so there is nothing extra to pay on delivery.

Order processing time

Orders placed before 2:00 PM GMT, Monday to Friday are dispatched the same working day. Orders placed after 2:00 PM, or on weekends and UK public holidays, are dispatched the next working day. You will receive a confirmation email with tracking information once your order has been dispatched.

UK shipping — free standard delivery

Free UK delivery on every order — no minimum spend. Most UK orders arrive within 2–3 working days of dispatch. Highlands, islands and Northern Ireland may take an extra 1–2 working days.

We use a mix of trusted couriers including Royal Mail, Evri and DPD to ensure your order arrives safely and on time. The courier used depends on your location and order size.

International shipping — DDP (Delivered Duty Paid)

We ship worldwide to over 100 countries, including the US, Canada, Europe and Australia. Shipping rates are calculated automatically at checkout based on your delivery address and order weight.

All international orders are sent DDP (Delivered Duty Paid) — applicable import duties and taxes are calculated and collected as part of your order at checkout, and every parcel travels on a tracked service with accurate customs declarations. That means no surprise fees at the door: the total you pay at checkout is the total you pay.

Region Estimated delivery
Europe 5–10 business days
USA & Canada 7–14 business days
Australia & NZ 10–18 business days
Asia 7–14 business days
Rest of World 10–21 business days

Customs and import duties

Because we ship DDP, you do not pay any customs charges, import VAT or clearance fees on delivery — these are already calculated and included in your order total at checkout. We prepare accurate customs declarations for every parcel. On rare occasions customs processing may add a short delay, which is outside our control.

Order tracking

Once your order has been dispatched you will receive an email containing your tracking number. You can track your order using the tracking link in your dispatch confirmation email. If you cannot find it, check your spam folder or contact us and we will resend it.

Bladed items

Knives, axes and other bladed articles ship to UK addresses only, on an age-restricted delivery service requiring a signature and photo ID on delivery. We do not ship bladed items to PO Boxes, parcel lockers or non-UK addresses.

Incorrect shipping address

Please ensure your shipping address is correct before completing your order. If you notice an error, contact us immediately at info@toolsmithltd.co.uk — ideally within 30 minutes of placing your order — and we can usually correct it before dispatch. After dispatch we cannot change the address, but most carriers allow the recipient to arrange redirection via the tracking link.

Damaged or lost parcels

If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date. We will investigate with the carrier immediately and send a replacement or full refund if a parcel is genuinely lost.

Peak and holiday periods

During busy periods such as Christmas, Black Friday and public holidays, delivery times may be slightly longer than usual. We recommend ordering early during these periods.

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